Privacy Policy

Oshn Meditation ("we," "our," or "us"), a service provided by Ilia Ilinskii PR Novi Sad, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered meditation mobile application and related services (the "Service").

1. Information We Collect

1.1 Personal Information

• Account Information: Email address, display name, and authentication credentials when you create an account
• Profile Data: Age, gender, meditation experience level, and preferences you voluntarily provide
• Contact Information: If you contact us for support or feedback

1.2 Meditation-Related Information

• Emotional Input: Your descriptions of feelings, mood states, and concerns shared for meditation generation
• Session Data: Meditation history, session duration, completion rates, and listening progress
• Preferences: Meditation styles, preferred duration, voice settings, and language preferences
• Mood Tracking: Mood logs and intensity ratings you choose to record

1.3 Technical Information

• Device Information: Device type, operating system, app version, and unique device identifiers
• Usage Analytics: App interactions, feature usage, crash reports, and performance metrics
• Location Data: General location (country/region) for localization, not precise location
• IP Address: We collect your IP address to improve the quality of personalized meditations and enhance service functionality

1.4 Audio Data

• Generated Audio: AI-synthesized meditation audio files created for your sessions
• No Voice Recording: We do not record or store your voice or any audio input from you

2. How We Use Your Information

2.1 Service Provision

• Generate personalized meditation content based on your emotional state and preferences
• Create AI-synthesized audio narration for your meditation sessions
• Track your meditation progress and maintain streak statistics
• Provide meditation recommendations based on your usage patterns

2.2 Service Improvement

• Analyze aggregated usage patterns to improve our AI models and user experience
• Conduct research to enhance meditation effectiveness and personalization
• Debug technical issues and improve app performance

2.3 Communication

• Send important service updates and security notifications
• Provide customer support and respond to your inquiries
• Send optional meditation reminders and motivational messages (with your consent)

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with trusted service providers who assist us in operating our Service:

• AI Services: OpenAI (GPT models) and ElevenLabs (text-to-speech) to generate meditation content
• Authentication: Supabase for secure user authentication and database services
• Analytics: Aggregated, non-personally identifiable usage data for service improvement
• Cloud Storage: Digital Ocean Spaces for secure audio file storage and delivery
• Email Services: Resend (https://resend.com/) to send service-related emails and notifications

3.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our Terms of Use

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

3.4 Aggregated Data

We may share aggregated, non-personally identifiable information for research, analytics, or marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmission uses TLS encryption
• Access Controls: Strict access controls and authentication requirements
• Data Minimization: We collect only the information necessary for service provision
• Regular Audits: Regular security assessments and vulnerability testing
• Staff Training: Our team receives regular privacy and security training

5. Your Rights and Choices

5.1 EU Residents (GDPR Rights)

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

5.2 California Residents (CCPA Rights)

• Know: Right to know what personal information we collect and how it's used
• Delete: Right to request deletion of your personal information
• Opt-Out: Right to opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

5.3 General Rights

• Account Deletion: Delete your account and associated data through the app settings
• Marketing Preferences: Opt-out of promotional communications at any time
• Data Download: Request a copy of your meditation history and profile data

6. Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion
• Meditation Sessions: Retained for up to 2 years to provide historical insights
• Analytics Data: Aggregated analytics retained for up to 3 years
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Children's Privacy

Our Service is intended for users aged 13 and older, as stated in our Terms of Use. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Appropriate technical and organizational measures

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting an updated policy on our website and mobile app
• Sending email notifications for significant changes
• Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@oshn-ai.com
• Data Protection Officer: dpo@oshn-ai.com
• Response Time: We will respond to privacy requests within 30 days

11. Legal Basis for Processing (EU Residents)

We process your personal information under the following legal bases:

• Contract Performance: To provide the meditation services you requested
• Consent: For optional features like marketing communications and advanced analytics
• Legitimate Interests: To improve our services, ensure security, and for personalization
• Legal Obligation: To comply with applicable laws and regulations